Phone systems are staples in any workplace. Modern businesses turn to Voice over Internet Protocol, or VoIP, solutions for cutting-edge service. If you’re unfamiliar with this option, the guide below covers all you need to know to decide whether it’s right for you.

Answers to Common Questions About VoIP

How does it work?

VoIP is a phone service that operates over an internet connection rather than telephone wires. The audio is compressed into a digital signal that’s transmitted to the recipient. Since it uses the internet, it doesn’t experience problems faced by landlines.

What are the benefits?

Businesses choose VoIP because it provides both a reliable and flexible solution. Employees can use their work phones remotely through their personal or company smartphones.

Maintenance is also simple since the only pieces of hardware needed are phones and internet equipment. Since they operate over the cloud, they also grant you access to several convenient features, such as call recording, mobile and desktop voicemail, call forwarding, and digital concierge services. The equipment can easily accommodate new technologies as they roll out.

How much internet do I need to support it?

VoIP requires a stable connection. Generally, your service should maintain a rate of at least 80 kilobits per second (kbps) for each phone conversation. 

If you plan on using multiple lines, multiply 80 by the number of phones to determine the minimum kbps you need. Keep in mind that 1,000 kbps equal to 1 megabit per second (Mbps). If your current service doesn’t provide sufficient bandwidth, upgrade the package.

What happens during installation?

Installation takes minutes. To add them to computers and smartphones, connect to the internet, download the software shared by your provider, and follow the registration steps.

To improve network reliability, connect workstation computers directly into routers using ethernet cables. If you have any trouble, the service provider will work with you to troubleshoot or provide professional installation.

If you’re interested in adding VoIP to your workplace, turn to Mojo Tech. Serving clients throughout the U.S. from their Long Island, NY, office, they provide high-speed internet, cloud services, and phone solutions. Their IT consultants will carefully assess your needs to create a comprehensive upgrade plan that supports your company’s growth. Explore their services online, or call (631) 604-4318 to schedule a consultation.