An SMS text auto reply is an important tool for businesses in the digital age. It saves time by letting you interact with your audience or customers without the need to do so manually. A text auto response is an ideal way to confirm a subscription to your mailing list, confirm delivery of a product, alert clients of a transaction, or remind customers it's time to renew a subscription. Here are some ways to improve your auto response communications.

3 Tips for Effective Text Auto Replies

1. Consider the Customer Experience

An auto responder should improve your customer service. Keep your consumers in mind when crafting a message. Thank them for their subscription or transaction, let them know what happens next, and answer common questions they might have. For instance, if they’ve placed an order, explain how long it typically takes to ship. If they’ve texted your complaints department, your text auto reply should let them know when they can expect a personal response.

2. Encourage Engagement

Offer a reason for customers to interact with you. For example, provide a coupon code, a discount on purchases, or a stamp on their loyalty card. Text messaging is a communications method most people reserve for friends and family members. When customers opt to receive texts from you, it needs to be worthwhile.

3. Let Them Opt Out

Some of your consumers might not want to hear from you regularly via text message. Inform them how frequently to expect messages and allow them to opt out. Inundating an irritated customer with messaging without a way to opt out can damage your reputation.

If text auto replies are an important part of your business communications, contact Mango Voice in St. George, UT. They offer hosted phone systems to small and medium businesses nationwide. They specialize in Cloud systems and VoIP, along with business text messaging. Visit their website to view prices or call (435) 767-0366 to arrange a consultation.