In today’s interconnected world, customers expect to receive their orders quickly and on time. Even small businesses need to compete with giant international companies with their own in-house logistics operations, so it pays to invest in the most reliable delivery experience possible. Focusing on the shipping services you provide will keep your customers satisfied and help your business grow.

The Importance of On-Time Delivery

Unexpected shipping delays, misrouted packages, and lost deliveries are extremely frustrating, especially for customers accustomed to knowing exactly when their products will arrive. Although the transportation and delivery of your packages are mostly out of your hands, the shipping services you choose do reflect on your company, influencing your online reputation and directly affecting sales.

For business-to-business customers, timely delivery is even more important. Many manufacturing companies use a just-in-time production model, which means they need their supplies and components to arrive when expected. Because late or misdirected deliveries can bring these businesses to a halt, they’ll gravitate toward reliable vendors even if the costs are higher.

How to Improve the Delivery Experience

Before contracting with a shipping service, research their on-time rates and capabilities to ensure they meet your needs. Having an experienced provider is especially important if you frequently ship internationally. The best companies will have established routes, relationships with reliable cargo carriers, and experience dealing with customs issues. While some delays are unavoidable, an accomplished freight service will minimize disruptions and ensure your customers receive their products on time.

With four weekly sailings between the U.S. mainland and Hawaii, MFS Freight Service LLC is one of the islands’ most reliable, experienced shipping services. Their agents have served clients on both sides of the Hawaii trade lane for over 50 years, building an efficient network of trucks, shipping terminals, and relationships to ensure your deliveries reach their destination on time. Visit their website for an overview of their shipping services, or call (808) 847-3015 to request a quote.