Keeping your customers happy is an important part of doing business, and communication is vital. When they have to go through hoops to contact you, it creates a negative experience that may drive them away. The staff at Communications Deployment Partners, a nationwide provider, often advises clients about how a new business phone service can increase customer experience and satisfaction. With a few changes, you’ll notice an immediate benefit.
How a New Business Phone Service Benefits Customers
1. Concierge Services
Dialing through multi-step menus becomes a nuisance, especially when you have to keep going back. A quality business phone service will let you implement a concierge option. The friendly voice can answer questions for customers, direct them through options, and create a more efficient experience that minimizes the time spent acquiring information.
2. More Efficient Directories
Sometimes customers need to speak directly with someone at the company. Roundabout menus and other directory mix-ups can send them to unnecessary secondary lists and even the wrong person, creating a frustrating experience. A professional business phone service makes it easy to set up a network of numbers and extensions for customers to easily connect with who they’re looking for. They can even integrate multiple options for each person, so customers can reach them on their mobile or office phones.
3. Better Call-Back Systems
Leaving a voicemail and never hearing back is frustrating. You need a reliable answering service, which is why many business phone options integrate advanced voicemail systems. Some include email voicemails and notification systems to ensure employees see messages. They reduce the risk of missed connections, so customers feel valued.
Improving communication will strengthen the bond between you and your customers. The staff at Communications Deployment Partners offer a variety of telecom solutions, include cloud phone systems, as well as cloud and Internet services. Call (215) 343-5580 today to speak with a representative and visit their website to learn more about how they can assist with business phone services and beyond.