If your business relies on frequent, effective communication, a traditional phone system may not cut it. Cloud phone systems help businesses reduce costs, improve customer service, and save time. Here’s an overview of why you should choose this option.

How Do Cloud Phone Systems Work?

Cloud phones use the internet to transmit and connect the call, instead of wires and fibers. The technology breaks your voice into data packets that are sent over the internet to the call’s recipient, where the data is converted back to voice. 

It works with a variety of devices using computer software, a phone app, an adapter for a traditional phone, or a special cloud-enabled phone. It can be used to make calls to anyone anywhere, whether they have a cloud system or use traditional landlines or cell phones. All maintenance and updates can be completed online, and you can make international calls with ease.

Why Should Your Business Use a Cloud System?

Cloud phone systems are cost-effective. You simply pay for the internet and ongoing service at a fixed rate. There are no extra charges for each minute or long-distance international calls.

All maintenance and updates can be completed in the cloud when it’s convenient, so you don’t have to pay technicians to come or buy updated equipment. You can control your downtime if any is needed.

Flexibility is another coveted element of cloud systems. You can enable features that allow you to have calls sent to a compatible mobile phone when you’re out of the office so that you can be reached.

Calls can be routed to multiple devices at the same time so that you can answer whichever is closest. Office phone systems that use the cloud are also easy to scale with your business, whether you expand or downsize, without having to hire a professional to connect a new line or device. The system is also dependable and secure, ensuring your clients don’t get frustrated by lapses in service, inability to reach you, or data breaches.

Cloud calls are transmitted through internet servers. If one server goes down, another can handle your communication needs without experiencing a lapse in service. Plus, the technology uses security features that traditional phone systems can’t, such as encryption and network security measures.

If your business could benefit from a cloud phone system, contact Plan B Technology in Hauppauge, NY. They offer comprehensive voice, data, and IT solutions for any business size. They have a skilled IT support team available if you need assistance, and their rates are competitive. Learn more about their solutions online, or contact call (631) 773-1150 to discuss phone system options.