Working with a third-party logistics service will make for a more efficient supply chain at your business. However, you must choose a provider that’s capable of meeting your needs. Here are a few questions you can ask when interviewing different companies.

4 Questions to Ask a Potential Logistics Partner

How much experience do you have?

A company that has been in business for decades is probably knowledgeable about the shipping processes. They’re also more likely to have established industry relationships with partners they trust, equating to reliable services. While a company’s level of experience isn’t the only consideration to make, it does signal that a provider has a strong track record. 

What challenges do you anticipate?

Order fulfillment won’t always be a smooth process, even if you’re working with a skilled and capable company. For example, bottlenecks often occur in supply chains, and they can slow the process and lead to expensive delays. A good provider will be well-versed in bottlenecks and other supply chain issues, and they should be able to provide examples of past challenges and how they overcame them.

How do you ensure accuracy when fulfilling orders?

A logistics service provider must have processes in place to ensure your customers’ orders are correct every time. Orders should be tracked from start to finished as they make their way through the warehouse, and the staff should use a barcode scanning system to quickly inventory items. Being thorough about the tracking process is the best way to prevent inaccuracies and customer complaints.

How quickly can you scale up when necessary?

Your order fulfillment needs will change if you experience an influx of business during certain seasons or are trying to grow the company. Make sure your partner can expand their logistics services to accommodate your needs and potential. Otherwise, you won’t have the necessary support to meet customer demands.

If you’re searching for a logistics partner, turn to Hawaii Transfer in Waipahu. These professionals provide Oahu business owners with reliable logistics services, including warehousing, trucking, and shipment coordination. They’ve been in business since 1931 and operate the largest transportation fleet in the state. To schedule a consultation, send a message online or call (808) 677-3111.