Ringing phones are signs of active and successful businesses. Short for Voice over Internet Protocol, VoIP phone systems support growing operations, allowing companies to scale phone connections to accommodate as many offices and lines as needed. The guide below illustrates how they work to help you understand how they will assist your growth.

How VoIP Will Benefit Your Business

1. Cuts Costs

VoIP phone systems are more cost-effective than traditional landlines. They use the internet to direct and manage all call activity, so they don’t require expensive copper wiring setup or complex installation. Since employees connect through the internet, you also don’t pay a separate phone bill.

2. Unifies Communication

VoIP phone systems support unified communications platforms that allow users to manage calls and texts through phones, e-mails, and mobile devices. Employees who receive calls while off-the-clock can also redirect customers so other team members can pick up whether they’re in the office, working from home, or on-the-go.    

3. Records Calls

Growing businesses hold many meetings and conference calls to discuss new strategies and resolve problems. VoIP systems record these calls and store them in the cloud so that teams can review the data. Call recording also allows people to listen to meetings they were absent for.

4. Cultivates Customer Relations

VoIP systems are often integrated with databases that contain customer information, including full name and location. When a call comes in, staff members can instantly use these details to tune into the customers’ needs and provide customized service. This attentive assistance makes clients feel appreciated, helping build brand loyalty.

Converged Network Services Group (CNSG) is the Premier Master Distributor for the design and delivery of complete technology solutions. CNSG is committed to the core philosophy of earning business by building and maintaining true partnerships with every customer, partner, and supplier. This unwavering commitment to the success of our partnerships has enabled CNSG to be recognized as the fastest-growing Master Distributor in the industry. For more information about CNSG, please visit www.cnsg.com or connect with us on Twitter, Facebook, and LinkedIn.