Most companies need reliable business phone services to interact with customers and different departments. Many industries rely on Voice over Internet Protocol (VoIP) technology to stay connected. If your company still has traditional landlines, here’s more information about how this upgrade may improve your workplace.

How Is VoIP Unique?

VoIP phones use the internet and specialized software to make calls, supporting multiple lines without the need for copper cables. They look and function like traditional landlines, but their software converts audio into data that can be sent through computers.

Your team can use headsets and a variety of other hardware to contact customers, including smartphones, tablets, and laptops. 

What Are the Benefits of This Business Phone Service?

Despite the word “voice” in its term, VoIP does more than just audio calls. For example, a provider can set it up for video conferencing and text messaging. All of these additional features are integrated into a single platform, making switching between tasks quick and seamless for employees, thus improving productivity.

Because VoIP operates online and allows people to make calls on different devices, it gives your team many more chances to interact, regardless of location. For instance, someone can use their personal smartphone to work from home or accept calls during off-hours. The mobility provided by this business phone service makes it particularly helpful during the COVID-19 pandemic, allowing people to telecommute and adhere to social-distancing guidelines.

VoIP also makes it easy to expand and downsize. Since it doesn’t rely on copper wiring, you can add lines for new hires without costly or time-consuming installation. Phone providers set up and remove phone lines quickly, reducing downtime when creating and dropping departments.

If you’re ready to switch to VoIP technology, turn to P2 Business Solutions. Based in Stamford, CT, this telecommunications company has agents throughout the country to serve businesses nationwide. Their VoIP products and services are provided by leading carriers, including AT&T and Verizon. Visit their website to learn more about their business phone services, or call (203) 564-9016 to schedule a consultation.