Voice over internet protocol (VoIP) is a phone service provided via the internet that works by turning analog phone signals into digital signals that are sent online. Many businesses are drawn to the increased functionality and lower costs of this system, but an added bonus is that the upgrading process is simple. Here are a few quick steps you can take to prepare your company.
How to Prepare Your Business for VoIP
1. Determine Your Users
First, count the number of employees who will need their own phone numbers. Many businesses have separate lines for crucial functions, such as sales and customer service, so you may be able to bring the cost of your package down if certain associates only need extensions.
2. Check Your Internet
While the added features of VoIP can enhance workflows, the upgrade will require a strong internet connection. Prevent dropped calls and connectivity challenges ahead of time by verifying that your internet can accommodate the number of lines you’ll need. You can perform a free speed test online through your internet provider to check your upload and download speeds. For an upload speed of 500 kbps, you should only have a maximum of five lines, while five mbps can support up to 50 lines.
3. Consider the Features
Next, decide which features your business needs in its phone system. For example, call queuing is useful for keeping people on the line to wait for the next available rep if you tend to have a steady volume of callers. Similarly, automatic call forwarding sends high-priority callers to another associate to ensure they’re not kept waiting. Auto-attendant can even help callers reach the right department by guiding them through menu options.
4. Select a Provider
You may have several phone system providers in your area to choose from, but seek one with ample experience working with businesses, as commercial needs are more complex than residential. Also, look for a proven track record in your industry. For instance, hospitality and health care often experience high call volumes and therefore need a dependable provider with a wide range of advanced features, such as voicemail forwarding for doctors or associates when they’re offsite.
5. Train Staff & Install
Finally, have your new hardware installed and make sure your staff is trained on the equipment and phone system. The provider you choose should work with your IT team to provide guidance on training best practices, including testing with practice calls.
If you’re seeking a dependable VoIP provider, turn to OhmComm. Serving the mid-Atlantic region, this Philadelphia-based telecommunications company offers HIPPA-compliant solutions and has been in business for more than two decades. They support every sector, including general offices, healthcare, hospitality, and real estate. Find out more about their solutions online, or call (215) 467-1444 to discuss your business’s needs with one of their team members.