Small and midsized companies have to stretch their resources as far as possible. Often, this means IT departments are either fairly small or that employees in other roles also take on some IT responsibilities. However, as technology evolves, computers, networks, and other devices demand a greater level of attention to ensure that business runs smoothly. For this reason, many organizations turn to managed IT services. Find out more about what this solution entails below.

What You Should Know About Managed IT Services

What’s included with managed IT services?

While each provider is different, most IT companies offer solutions such as preventive maintenance on equipment and networks. This could include functional checks of networks, onsite repair or replacement of devices such as routers, and well as remote monitoring.

Most packages also include service agreements to resolve any IT-related issues, including network outages. More robust contracts might offer after-hours business support, remote support sessions, and general IT training for personnel.

How do I know If my company needs this solution?

Your company’s technology investment is the lifeline that allows it to stay connected with customers, patients, or clients.

If you’re struggling to meet your technology goals with the resources you have available, outsourcing IT services can help. For instance, perhaps your internet and computers always seem to be running slowly, or you’re experiencing glitches with your webinar software. Small to midsized businesses are generally ideal candidates for managed services, as they don’t necessarily need a large IT department, but they also require timely, dependable IT support.

What if we already have some IT personnel?

Many companies already have one or more IT staff members but are still struggling to keep computers, networks, and other equipment in optimal shape. In such cases, managed IT is still an excellent choice.

In-house staff can generally oversee day-to-day operations, such as installing software and devices or training new employees on company technology. The service provider can assist with implementing new technology, troubleshooting device or connectivity issues, solving major network challenges, and providing IT security.  

What are the benefits of having IT services outsourced?

Enlisting the help of IT professionals empowers your associates to work on their strategic objectives without having to worry about additional technological responsibilities. Using managed services is more cost-effective than hiring a whole IT department.

The average salary of a single IT manager is more than $146,000 per year, for instance, so working with a third-party service instead of hiring internally can have a significant impact on your bottom line.

If you’re considering managed IT services in the greater Philadelphia area, turn to Ion Technology in Voorhees, NJ. These knowledgeable technicians offer several tiers of IT solutions to fit each business’s unique needs, with services such as 24/7 remote monitoring and after-hours support. Explore their packages online or call (856) 719-1818 to speak with a team member.