As we navigate through our new normals of teleworking and social distancing, companies must prepare now for future uncertainties by utilizing cloud-based systems and software.  Contact Center operations are no different.  With cloud-based contact center software and IVR systems, agents and supervisors can transition from a call center environment to remote working situations while still adhering to quality assurance metrics, compliance, and monitoring. 

Continue reading for tips on how to navigate the transition to remote contact center operations.

ACC Telecom is a business telecommunications provider offering cloud-based omni channel contact center software and IVR solutions.  Since 1979, ACC Telecom has been serving businesses nationwide with efficient Voice over IP and cloud-based phone systems, surveillance cameras (cloud or on-site recording and storage), cabling, mass notifications, video conferencing, business SMS, and so much more. Visit our website to view all of our products and services.