Software-as-a-Service (SaaS) is one of the leading cloud services and a feature many businesses use every day. It’s important to know that developers are keeping your data secure, and understanding SOC-2 compliance in telecommunication systems will help. It’s a new topic for many business owners, and you’ll find answers to common questions below.

Understanding SOC-2 Compliance

What is SOC-2 compliance?

SOC-2 compliance is a trust-principle system that’s designed to audit the existing infrastructure to determine how well customer data is being protected. It looks for weaknesses in these systems so that SaaS providers make changes to best secure data to ensure the confidentiality of their clients. This may include passwords, billing information, and corporate details that aren’t available to the public.

What are the trust principles?

SOC-2 compliance is based on several trust principles: security, availability, processing integrity, confidentiality, and privacy. Security measures network firewalls, authentication systems, and cybersecurity measures protecting data.

Availability relates to network monitoring and how accessible a system is. Processing integrity determines if a telecommunications system can perform its expected function, such as transmitting data safely and timely.

Audits also measure how well encryption and other cybersecurity measures keep data confidential, and privacy considers how private data, such as credit card or Social Security numbers, are attained, retained, and handled.

What do audits report?

There are two types of audits: those performed on a specific date and those performed over a 6-month or longer period. These reports will include an opinion statement on a company’s SOC-2 compliance, a breakdown of their systems, including compliances and weaknesses, results of testing, and a full assessment of the trust principles.

How do I prepare for an audit?

First, determine what information the audit will look for. You can usually base this on trust principles and information clients will want to know.

Next, know what the audit will examine, including network control, telecommunications systems, and data storage. You should have a full breakdown of your security measures prepared and can reach out to IT consulting professionals for further guidance.

If you’re looking for to improve the telecommunications systems in your company, contact TeleData Select of Atlanta, GA. These professionals are backed by 15 years of experience and offer several telecom solutions, including Internet services, cloud computing, and business VoIP. You can explore their full scope of work on their website and connect on Facebook for more telecom tips. Call (404) 257-1502 to discuss your needs with a telecom professional.