Over half of all employed Americans are now working from home. Remote working has been an important measure in preventing the spread of the coronavirus. However, for many, it has been a challenge to maintain focus and effective communication with coworkers and customers in this new reality. If you’re on the lookout for methods to improve remote operations, consider these benefits to hosted VoIP systems. 

How Hosted VoIP Can Help Businesses Operate Remotely

1. Easy & Varied Communication 

Without a hosted VoIP service, employees might struggle to establish a routine that’s compatible with their coworkers’ and that doesn’t require additional hardware. However, with a hosted VoIP service, all you need is the Internet to gain access to numerous, convenient modes of communication. Through VoIP platforms, you’ll be able to communicate from anywhere, using any internet-connected device. 

VoIP solutions make for easy collaborations that aren’t restricted to phone calls. Use instant messenger, voice notes, or use third-party applications to send files back and forth and provide feedback. 

2. Cut Costs

As the global economy dips into recession, most businesses are looking for ways to cut costs. The upfront and ongoing costs of traditional phone systems are expensive; you pay the costs of connecting to phone lines plus the costs of various hardware. Hosted VoIP service, on the other hand, has minimal upfront costs because it’s delivered over an existing service—instead of paying bills based on usage, like with a typical phone line, you’ll pay a flat fee.

VoIP services are also highly customizable, allowing businesses to add or remove features based on their changing needs. Remove features you’re no longer using and put the money towards other essential parts of your business.

3. Enhanced Customer Communication 

During these uncertain times, it’s more important than ever to be in contact with your customers and assure them you’re doing your best to satisfy their requests and navigate delays. Through hosted VoIP special features, such as auto-attendant, your customers will be directed to the person best suited to answer their queries.

Additionally, if you’re having a hard time keeping up with customer calls, the auto-attendant can be programmed to give them an update with pertinent information. Enable handy features such as receiving business voicemails to your smartphone, so no matter where you are— caring for the kids or running errands— you’ll show your customers they’re still a priority.

Improve your remote operations with a hosted VoIP service from JS3 Technologies in Marietta, GA. This telecommunications company offers the best PBX and VoIP solutions to businesses throughout metro Atlanta. Protect your data through their cybersecurity solutions and keep organized through their cloud solutions. For a quality business phone system and technology consulting, call (404) 625-1799. Learn more about their VoIP services online.