Warwick, New York

3 Tips for Answering Customer Calls to Your Business June 30, 2020

Warwick, Orange
3 Tips for Answering Customer Calls to Your Business, Warwick, New York

Business phone lines are key small business solutions that enable you to stay in touch with your clientele and build positive relationships. How you handle any concerns impacts customer loyalty and, ultimately, your business’s success. Below are a few tips for taking calls and navigating tense situations.

How to Handle Customer Calls

1. Be Patient

People typically call businesses when they have problems, so some callers may not be in high spirits. Remember to stay patient, calm, and level-headed, and not to take anger personally.

Be polite, kind, and understand that your goal is to de-escalate the situation and find a solution.

2. Stay Focused

If the customer is dissatisfied, remember to listen for the root of the problem instead of focusing on their tone. Ask for details about the problem, including their order number and date of purchase, which helps bring the focus back to the concern. 

If the issue is out of your control, such as a shipment delay, you can offer a discount on a future service as an alternative solution.

3. Connect With Them

small business solutionsMake a personal connection with the client to make them feel heard and understood. Customers want to know that your business cares about their experience.

Build rapport and validate their concerns by voicing the issue to make sure you understand it and empathizing with how they’ve been inconvenienced. Be sincere when you speak and avoid sounding robotic, using their name to show you’re paying close attention.

 

If you need small business solutions for phone service, turn to Warwick Valley Telephone Company. Serving Orange County, NY, and northern New Jersey, they offer commercial telephone packages at competitive prices. With over 100 years in business, they’re dedicated to high-quality products and attentive 24/7 support. Learn more about their small business solutions online, and call (845) 986-8080 to get started today.

Other Announcements, Events and Deals from Warwick Valley Telephone Company
3 Benefits of Choosing a Local Internet Provider for a Business, Warwick, New York
Whether you work in retail, finance, or entertainment, you need a reliable internet connection to run your business. Before you can choose a package, you must select a service p...read more
3 Ways to Boost Your Internet for Online Gaming, Warwick, New York
When you’re an online gamer, lags in your connection can be disastrous. Thankfully, if your internet service is typically reliable, occasional issues can be resolved with a...read more
A Basic Guide to DSL Internet, Warwick, New York
DSL internet is a traditional type of high-speed service. It’s been around for decades, and offers some unique benefits to homeowners. Here's what you need to know to decide if ...read more
4 FAQ About Home Internet Speed, Warwick, New York
When it comes to internet service, most users want fast-loading connections for their homes. However, with all of the jargon that comes with available packages, select...read more