We call it the 20 for 20 Virtual Service Call. It is simple really…see below.

1. Call our office 330.359.7114 or shoot us an email at servicecalls@alpinehcservices.com and request a Virtual Service call.

2. Our Service Dispatcher will take down some basic information (Name, Address, contact info, Make & Model of your unit & what the issue is you are experiencing.) You will setup a time for a call back that works for your schedule with one of our trained service technicians.

3. Our Service technician will call you at your scheduled time via Zoom (if you prefer video conferencing) or via phone. Our Service technician will help walk you through the diagnosis and repair. The cost for this call is $20.00 and will include up to 20 minutes of assistance with our Service Technician. Each additional minute will be charged at $1.00.

4. If the Virtual Service Call requires an onsite visit from one of our technicians and you proceed in scheduling the call, the fee for the Virtual Service Call is waived completely!

We are excited to be able to offer this option to our customers and hope it proves to be valuable as we move on during these difficult times!
If you have any questions, please give us a call and we would be happy to discuss further.