As the COVID-19 pandemic continues, more businesses are transitioning to a work-at-home model. While this approach is safer for everyone, it does pose a significant technological challenge, especially if you have outdated telecommunication systems and software platforms. The pivot to remote work may not be easy, but the tips below can help you get started.
6 Tips for Moving to a Home-Based Workforce
1. Evaluate High-Speed Internet Capabilities
Before mandating that your team work from home, evaluate their broadband access to ensure they have the horsepower to run calls and upload documents. Ideally, they’ll need at least 50 MB/s of download speed, with uploads of 5 MB/s.
2. Invest in a Cloud-Based Telecommunication System
Cloud-based phone systems give your employees the ability to connect from anywhere without changing phone numbers or investing in new hardware. Many high-quality cloud systems also feature built-in videoconferencing technology, smartphone apps, and helpful collaboration tools.
3. Move Desktop Functions to the Cloud
One disadvantage of remote work is losing control over which employees can share and access files. Fortunately, cloud-based desktop applications allow you to enforce the same rules employees follow on your LAN without sacrificing efficiency.
4. Transition Your Help Center to the Cloud
Help desk or contact center functions may be a crucial part of your business. When your employees can’t come to the office, a cloud-based contact center solution gives them access to the software and applications they need to support your customers from home.
5. Provide the Necessary Devices
Each of your employees may have different phone services and computers, which can make it difficult to find services that work for everyone. Depending on your needs, you may need to supply them with standardized devices, along with softphone software that provides the features they’ll need.
6. Set Up Remote File Sharing
Many cloud-based platforms make it easy for your team to share files, collaborate on projects, and quickly share important project information. Whether you decide on Office 365, Google G-Suite, or Dropbox, make sure all of your team members are using the same service to prevent errors and misunderstandings.
Businesses across the country are facing unprecedented challenges, but Synergy Technology Group has the solutions and expertise to help your company overcome these difficulties and emerge stronger than ever. With a wide selection of cutting-edge telecommunication systems from some of the industry’s leading providers, they’ll make this transition as seamless as possible. Visit their website for an overview of their services, or call (347) 352-5422 to find out how they can help.