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Choosing the right telephone service is of paramount importance for your business. Voice over Internet Protocol (VoIP) is one option that offers numerous benefits, including lower costs, easier scalability, and improved customer service. Use this guide to learn more about VoIP so that you can determine whether it’s right for your needs. 

How Does VoIP Work?

With traditional landlines, phones are hardwired and service is provided by the local telephone company. With VoIP, phone service is made available over a broadband internet connection. It can be used with mobile devices and specially designed VoIP phones, but you can also purchase an adapter for use with an analog landline phone. 

telephone serviceFor many small businesses, this telephone service offers numerous benefits. It can be more cost-effective, especially if your employees use personal mobile devices to communicate with business associates and customers.

Adding on to your phone service is also much easier with VoIP. While it can be costly and time-consuming to add extra landlines to your workplace, scaling up an existing VoIP service entails less work.

Which Industries Are Best Suited to VoIP Service?

Many businesses can take advantage of this innovative telecommunications technology, including the following:

  • Customer Call Centers: When dealing with incoming calls, VoIP service can efficiently transfer calls to available agents, which limits delays. It also offers other efficient services, such as accessing voicemails through your email application. 
  • Hospitals & Healthcare Clinics: VoIP allows your hospital or clinic to set up a caller menu, which ensures calls can be directed to the right department. When speaking with patients, healthcare personnel will also have easy access to medical records and charts. 
  • Real Estate Agents: Real estate agents are constantly on the go, whether meeting clients at closings or showing homes to potential buyers. Broadband phone service is ideal in this case, as it allows you to use a mobile device inside and outside of the office. 

 

If you’d like to learn more about VoIP or other telephone services for your small business, ValuTel in Albuquerque, NM, will be happy to answer your questions. Assisting businesses since 1984, this telecommunications company tailors services to the needs of your business. Along with a variety of phone options, they also provide high-speed DSL, cable, and fiber optic internet service. Visit their website to receive a quote or call (800) 867-3458 to speak with a representative. 

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