Computer freezes always seem to occur at inconvenient moments, but by taking a few smart actions, you may be able to get your machine working smoothly again with minimal lost work. This problem affects old and new computers alike, so every laptop owner should know what to do when their screen becomes unresponsive. Follow the steps below to try to fix the issue.

How to Troubleshoot an Unresponsive Laptop

1. Wait

If you’re in the middle of a project that requires a lot of computing power, then your computer may not be frozen. Even new computers may need a few minutes to process a large request, such as saving a large file to the clipboard or opening a new program. Wait a while, and if it is still unresponsive after a few minutes, then you can trust that it’s actually frozen.

2. Close the Program

If your computer runs on Windows, hit Ctrl + Alt + Delete to open the task manager. This will show all the applications and processes that are running and will indicate which programs are not responding. Right-click the offending program and hit “End Task.” Give the program some time to close, and the computer may start working again. Save all your other work before re-opening the program, in case it overwhelms your laptop again and causes you to lose more work.

3. Restart

Press the power button to restart the computer. Hold it down until the screen goes black. Press it again to boot the computer back up. This should close all of the programs and get the processor working again. Some programs may automatically save your work, but you may lose some in others by restarting. This is why it’s essential to save your work regularly.

If your computer freezes often or won’t restart properly, it’s time to take it into a professional. The computer IT services team at ComputerWerks in Fairbanks, AK, will fix your laptop with a quick turnaround time and reliable solutions. If it’s time for a new device, you can shop their wide selection of new computers and accessories. All products and services are guaranteed with a three-year warranty for your peace of mind. Visit them online to see their full list of services or call (907) 451-4888 for a free computer repair estimate.