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A growing business isn’t a bad problem to have. It can, however, present new challenges, like your business phone system not being able to keep up with the number of calls you receive. If you’d like a more efficient way to screen your calls, you need an automated rerouting system. A phone tree can help streamline communication for the employees and clients of your successful business.

How Do Phone Trees Work?

Business Phone SystemPhone trees greet callers with a prerecorded message and a menu. After hearing the menu, the caller can press a button or use a voice command to be directed to the appropriate department. You can set up your business phone system to send customer service calls to specific employees, interested clients to the sales team, and urgent matters straight to management.

Phone trees can eliminate the need for a receptionist, ensure that phone calls are always properly directed, and can even route calls to a mobile phone.

How to Create a Phone Tree

If you have a Voice over Internet Protocol phone system, you can set up a phone tree. Before you do this, you’ll need to draw a flow chart detailing how you’d like your system to work.

First, you’ll start with the main greeting. Then, you’ll need to determine what your callers need. Create a list of frequent questions you receive and decide which departments to send them to. You can also include general information like business hours or your office’s address. Customize your flow chart to solve your current communication needs.

Next, you’ll go into the menu of your VoIP business phone system to create the phone tree. Follow the prompts on the menu. Most VoIP systems contain a prerecorded greeting message, but you can record your own if you prefer. Phone trees are flexible and can be changed as your business grows.

 

If you’re in the market for a VoIP service, contact Mango Voice in St. George, UT. They offer cloud-based, VoIP business phone systems nationwide. Their systems are affordably priced and offer a variety of useful features, including auto-attendant, fax to email, and call recording. They also have a 24/7 support team available to answer your questions. Visit their website or call them at (435) 767-0366 for a free quote.

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