The transparency of freight tracking from a shipping service will allow you to gain greater insight into the paths your goods take. With this information on hand, your business will enjoy the following benefits.

Why You Need Tracking for Shipping

1. Improve Your Customer Service

With tracking, you can keep your customers in the loop about the location of shipments and estimated arrival times. Even if they don’t inquire about the location of their orders, you can show initiative by sending them updates.

In the event of a delay, you can inform customers right away and let them know the reason why; they may be more forgiving with a clear explanation.

2. Eliminate Mystery Behind Delays or Missing Packages

Shipping services no longer have to face the possibility of orders going missing without an explanation. You can track your shipment’s every move and use the data to resolve any issues.

For example, if a package goes missing, you’ll know who made the mistake and where. You can contact the shipper or driver and find out how it happened to prevent it from occurring again.

Additionally, tracking holds everyone in the process accountable, so shippers and drivers will be motivated to avoid delays and damage.

3. Enhance Performance

With shipment tracking, you’ll optimize efficiency. By keeping track of routes, you can spot those that often have heavy traffic or lead to driver errors. You can then update itineraries to save time and fuel costs. 

Delays can adversely affect your supply chain. When orders don’t reach their destination on time, you may need to hold back the next shipments and make extra space for them.

With shipment tracking, you’ll have more information to coordinate with your warehouses and the shippers awaiting the next shipment. For shipments that are damaged, lost, or stolen, tracking will provide you with the proof you need to file claims and get money back.

If you’re looking for a reliable shipping service from the mainland to Hawaii, rely on MFS Freight Service LLC in Honolulu. With over 50 years of experience, they’ve grown into the go-to service for shipping, delivery, and storage. They’ll help you increase supply chain efficiency with accurate tracking and on-time deliveries. Call (808) 847-3015 to make an appointment, or learn more about their range of services online.