Many people nowadays do everything they can to avoid speaking to a live salesperson. With the short digital attention span of millennials, there’s a clear preference for automated IT services to answer their questions or online reviews to guide their purchase of a product rather than talking to a representative. With this change in the way business is done, companies need to modernize as much as possible to remain relevant. Small, family-operated businesses especially have to fight to keep up with the large, automated companies. With this in mind, here are a few tips for modernizing your business.

How to Keep Your Business Up to Date

1. Implement Cloud Storage

Cloud storage allows you to access and maintain all your files without taking up any room on your computers or servers. The service seamlessly connects data servers from miles away and encourages you to automatically share your files between different devices. All of your stored data remains off-site as well, which benefits your business if anything damages damage your company’s facilities or bandwidth. 

2. Install a Phone System

A phone system can better circulate your incoming business calls. An automated service can provide as many options as you’d like to include and answer questions without having to transfer the caller over to a live person. This will leave callers much more satisfied, as they’ll know how to connect to the right point of contact for their questions.

3. Acquire Managed IT Services

IT services used to come in many different systems. You had to pay for and call individual accounts when you had a problem with your computer or POS system. Now, many of these systems come in a bundle that provides easy-to-use platforms and features that all employees can understand.

This enhanced functionality stores data securely on cloud servers, supports credit card use for POS systems, automatically installs and upgrades antivirus technology, and implements hardware repairs all in one package.

4. Upgrade Your Employee Communication

While programmed systems are slowly taking over phone communication, they’re also limiting email importance. Recently, companies have implemented systems such as Campfire or Slack to engage their interoffice personnel. These business-friendly chat systems allow employees to quickly respond to their coworkers' questions, create threads and group conversations, and easily find important information.

Sometimes, emails get lost in the mix and force you to spend your time sifting through your inbox to find one specific message. These apps give you a place to add your own comments, archive conversations, and set up your own alerts through the cloud-based app.

As a trusted managed services provider in Chicago, IL, UCXmarket knows how to modernize your business and keep your systems up to date in a rapidly changing digital world. They offer a wide range of IT services, including data backup, disaster recovery, and replication. Visit the website to learn more about the full listing of data protection services and call (312) 448-6064 to sign up for a package today.