Whether you’re a growing or established company, you need a phone system that provides connectivity to all your devices, including tablets, cellphones, email, and fax machines. While there are many telecom expense management (TEM) providers offering synchronization between your devices, there are qualities you should consider before deciding on which one is right for you.

What Should You Look for in a Telecom Expense Management Provider?

1. Management Capability

TEM providers group technologies—from computers and tablets to your phone services.

While managing them can seem like a difficult task, the right provider will merge your IT and telecom assets, streamlining the process.

They should also provide a list of the equipment and services used by your company for easy reference. The TEM provider will maintain your inventory and keep it organized.

2. Streamlined Invoicing Process

As your inventory grows, so will the need for more equipment and phone services. A TEM will provide detailed, comprehensive, and correct invoices every month. They'll automate the process and audit the invoices before producing them. The TEM will use this procedure to end late fees and reduce human error.

With your invoicing both correct and up to date, you won’t have any gaps in your service due to simple mistakes.

3. Seamless Integration

Your TEM provider should be work with all your telecom-related departments, including finance and IT. When you access a customer portal, the provider will integrate systems that provide TEM information.

4. Support Services

Whether you’re having an IT issue, a telecom expenses problem, or difficulties with a vendor, your TEM provider should provide solutions.

5. Experience With Negotiating Rates

You shouldn’t pay high rates for the services you need. An experienced and dedicated TEM will fight to get you the best deals from vendors. Look for TEM providers that offer a personalized approach to business. They'll understand and focus on the needs of your company.

Your phone systems should be reliable, no matter how you're communicating. The professionals at Insight Direct Networks have provided their telecommunication services to over 60 companies throughout the Durham, Raleigh, and Hillsborough, NC, area. They will consolidate your phone, and IT needs, increasing efficiency and decreasing costs. For more information on their IT solutions, visit their website. Reach to to their knowledgeable representatives to hear about their cellphone optimization services at (919) 245-7881.