Having a cost-effective way to communicate with customers via phone is essential for most modern businesses—big and small. One of the best options today is a cloud-based telephone system, which continues to replace traditional landlines across the world. Here's how the cloud works with voice communication and why you should consider it for your business.

What Is Cloud Telephony?

Commonly referred to as “cloud calling,” this method of phone communication involves a third party providing voice functionality. As a branch of unified communications as a service (UCaaS), it's a technology that lets you make and receive phone calls through your internet connection instead of through landlines and cellular networks. The system can operate based on the web or applications. 

Why Your Business Should Use It

Using a cloud-based telephone system for your office phone system can be cheaper than traditional phone lines. This is helpful if you have overseas clients and partners, which can be costly to call on traditional lines. 

It's also more convenient than setting up several lines in your workplace if your employees need to make several calls at a time. Cloud-based services help your teams work efficiently regardless of their location since all they need is an internet connection. This also key if a storm or other event hampers your office’s connectivity. 

How It Works

A cloud telephone system works by converting your audio into data, which is then transmitted via the internet. If you're calling a landline or mobile number, the data is turned to a phone signal before transmission. 

With adaptors, you can connect regular telephones to computers or routers and make calls like you would on a landline. Software installed on a computer or mobile device lets you call long-distance for free or a small fee. Examples of cloud-based telephone apps include Facebook Messenger and Skype.

For a cloud-based telephone system that works for your business, Carolina Digital Phone can provide cost-effective solutions to suit your needs. For 20 years, their dedicated team has helped thousands of small businesses grow in Greensboro, NC. Book a consultation at their website or call (336) 544-4000 for other inquiries.