Hiring an HVAC contractor can be a stressful experience. You’re likely placing a call because something’s gone wrong. In the chaos, you may forget to ask them an urgent question or two. To verify the company you're hiring has the knowledge and skill to complete the job, ask them these four questions before making a booking.

What to Know Before Hiring an HVAC Contractor

1. Are technicians experienced and insured?

A lot can go wrong with an HVAC system. Heating, ventilation, and air conditioning systems all require repair and installation specialization. Find out how long the contractor has been in business and how long the technician who’ll service your system has been in the industry. Verify that their licensing credentials, including permits and insurance, are up-to-date.

2. How long will installation (or maintenance) take?

Many homeowners may need to take time off work to be on-site for installation or repairs. Ask about expected time frames. An average installation may take a full workday; repairs of various sorts may range in duration from one to three hours. Know how long the technician will need to complete a job before you make a booking to minimize schedule disruptions.

3. What about parts?

A prepared HVAC contractor will have all the high-quality parts needed for any installation, repair, or upgrade on the truck when they roll in. A full-stocked van ensures quick and efficient completion of service calls. To avoid losing time in a hunt for parts, tools, and accessories, verify that technicians have all supplies they may need.

4. Is 24-hour emergency service available?

A heating and cooling problem may happen at any moment. Screen companies to locate one that serves customers in the middle of the night and on weekends. When you speak with a representative regardless of the hour, you’ll gain confidence knowing that they make customer service a priority. 

Lenox Heating & Cooling has earned an A+ rating from the Better Business Bureau® and hires only experienced, reliable, and courteous HVAC contractors to ensure client satisfaction. Since 1988, this family-owned and -operated business has repaired and installed HVAC equipment for customers across Ross County and in Chillicothe, OH. They also offer same-day appointments and 24/7 emergency service. Call them today at (740) 702-2665 to schedule an appointment, or visit their website for more information about their commitment to service.