Compared to traditional business phone lines, VoIP phone systems offer greater flexibility, call performance, and cost savings. If your VoIP service quality is substandard, however, it can hurt your business communications—and the way your clients perceive your brand. That’s why so many companies are investing in Cloud-based platforms rather than on-premise equipment options. As a result, the former has had far more innovations in recent years. 

If you monitor your system regularly, you can catch problems early and resolve them by switching to a new provider. To help you get the most out of your telecommunication resources, here are five signs that you should consider a VoIP phone system.  

5 Reasons to Find a New VoIP Service

1. Redundancy & Up-time

On premise PBX equipment often lack redundancy so you can experience a lot of system downtime. Since this downtime can prevent you from communicating with colleagues and clients, it’s better to use a service provider that has multiple data centers and their teams mission is up-time.

2. Poor Call Quality   

As a business, your colleagues and clients should never have to experience poor call quality, including static, dropped calls, or voice delays. If these are frequent issues in your office, installing a VoIP system is a cost-effective solution.

Over the years, the technology has developed, and you won’t have to deal with interruptions from service issues or transmission problems. In fact, the call quality is far superior to traditional business phone reception.

Additionally, VoIP innovations have brought phone call features to the business world that were once considered impossible or extremely expensive. For example, some systems can determine if the objectives of a call were met, as well as monitor the voice tones to determine if the customer and associate were happy or displeased. 

3. Unmet Hardware Needs

If your PBX equipment has been in the office for years without any updates, you may need a provider who can introduce you to the latest resources. You might also consider switching if your current provider can’t meet new features and requirements of your business.

4. Complicated Customer Assistance

When issues arise with your PBX, you should receive support in a timely fashion. If waiting on support takes hours out of your busy schedule, it’s time to find a provider with better customer service ratings.

For example, you might switch to a telecommunications company that offers 24/7 network monitoring services that can alert you to problems before they get out of control.

5. Security Concerns

As with any other system that’s connected to the internet, PBX's present unique security risks. If your system is hacked, you may experience Toll Fraud, increased service bills, and data security concerns. To avoid these dangers, upgrade to a provider that offers advanced and up-to-date security solutions..

If you’re interested in seeing more value and solutions for your company’s communications needs, Technology Transformation Management offers the answers you need to explore reliable VoIP services. Serving commercial clients in the Atlanta, GA, area, this technology advisor has experience optimizing all aspects of your telecommunications—including dedicated internet, cloud storage, and VoIP phone systems. Visit the company online or watch their instructional videos to learn more about their services. To schedule an audit, call (678) 783-5252 today.