When clients experience network connectivity issues, it's up to you to help them troubleshoot the problem. Depending on the circumstances, it may be possible to resolve everything without having to send a tech to their home or business. If you're not sure where to start, follow these steps.

How to Diagnose Network Connectivity Issues Remotely

1. Eliminate the Simplest Problems

Ask clients to check the settings on their devices to confirm the Wi-Fi option is toggled on and airplane mode is toggled off. Then, direct them to the access points and have them make sure all essential cables are still connected securely to their ports. If they are, proceed to the next step.

2. Restart the Router

Rebooting the router can fix a host of connectivity issues, especially if it hasn't been restarted in a while. Walk the client through the process, but remind them that a restart will also restore factory settings. It may be wise for the client to reboot the devices they use to connect to the internet, including their phone, tablet, and desktop. This could eliminate any minor issues on the device's end before reconnecting to the internet.

3. Evaluate the Location of Their Router

While the router is rebooting, ask the client where it's located. If there are a lot of physical barriers between the router and the devices they use the most, the obstacles could be to blame. Should this be the case, moving the router will restore connectivity.

If your clients frequently experience network connectivity issues, turn to MACH Networks for help. Operating out of Carlsbad, CA, this reliable service provider offers fully managed 4G LTE solutions to ensure total connectivity. Using only the best and most reliable equipment from industry leaders, they’ll help you achieve constant customer satisfaction. Visit their website or follow them on LinkedIn to learn more about the services they provide. To discuss your company’s particular needs with a knowledgeable member of their team, call (866) 972-7677.