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When you notice an issue with your car, you’ll need to decide whether you want to find an independent auto mechanic or go back to your dealership’s service center for repairs. Here are some benefits of the former. 

3 Reasons to Choose an Independent Auto Mechanic Over a Dealership

1. Customer Satisfaction Matters More

Any successful business knows the customer is always right. However, dealerships usually have a higher influx of new customers coming in. While they may still give their existing customers quality service, their success isn’t solely dependent on it.

Compare this to independent mechanics who may have a smaller pool of customers. They go above and beyond to keep customers happy, which can mean better quality work and a smoother experience.

2. Lower Costs Means Better Pricing 

auto mechanicThe cost of auto work depends on various factors, including the auto mechanic or service center you work with, the job you’re having done, and the area in which you live. However, it’s common for large facilities to have higher prices because they have more expenses to cover. A bigger building, higher utility costs, and a larger staff mean a lot of the price will be passed on to the customer. 

3. Direct Communication Is More Likely 

Even if the dealership you go to offers fair prices and cares about your satisfaction, you likely won’t speak directly to the person working on your car. These service centers have front desk staff to handle communications.

In contrast, independent mechanics are usually available to speak to you directly. You can communicate any problems your vehicle has and feel reassured knowing your voice was heard. 

 

When you’re looking for a reliable auto mechanic in Honolulu, HI, choose Sumida’s Auto RepairFor 15 years, they’ve offered auto repair and maintenance services with the personal touch only a locally owned business can provide. They work with plenty of top auto brands, including Mercedes-Benz®. Visit them online to learn more about their services, or call (808) 533-2994 to make an appointment.

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