Contact Center as a Service, (CCaaS), represents an entirely new paradigm for business communications and collaboration. CCaaS solutions offer similar functionalities as an on-premises contact center infrastructure (CCI). But, key differentiators of CCaaS lie within simplifying connectivity to other cloud-based applications, consumption being paid for via a monthly subscription, and a definitive focus on service capabilities rather than simply product functionality.

Benefits of a CCaaS solution

• Increased reliability/uptime
• Ability to scale
• Ability to better meet the needs of today’s customers
• Improved security 
• Better reporting and analytics
• Reduce reliance of internal IT

CCaaS solutions provide the highest levels of availability, reliability and disaster recovery; most providers promise uptime as high as 99.99% by leveraging geographically redundant data centers, staffed 24/7/365.

If you’re interested in learning more, contact  Communications Deployment Partners and one of our experts will help assist you! Located in Montgomery County, PA, this telecom provider has served clients for over 10 years. They offer SD-WAN, business VoIP phone systems, and cybersecurity solutions—all of which you can explore on their website. Call (215) 343-5580 to discuss.