Even with routine auto maintenance, a truck driver may experience a mechanical malfunction that makes it unsafe or impossible to drive. This could result in delays to the shipping schedule. That’s why many fleet managers add emergency roadside assistance to insurance policies. For a better idea of what to expect, below are answers to common questions about the coverage.

Frequently Asked Questions About Emergency Roadside Service

What does roadside assistance help with?

Having emergency roadside service can solve numerous problems fleet drivers encounter. Coverage generally includes tire service after blowouts, charging when batteries die, and lockout service. If a vehicle needs more extensive work, roadside assistance also covers towing to a mechanic for help. 

How can I get this service?

Many auto insurers feature emergency roadside assistance programs, with the option to add coverage to existing policies. What’s covered varies from insurer to insurer. For example, some insurers will only tow cars a specific distance, while others don’t have rigid towing restrictions. There are also motor clubs that offer emergency roadside service with membership. Many mechanics and towing companies also provide the service. 

How do I reach out for help?

You will be given a number to call in case of emergency from your insurance provider. Many insurers also make roadside assistance services available through mobile apps. Through the prompts, you can check what the coverage includes or pay for services on a per-use basis. 

What paperwork do I need to provide?

Before work is underway, the emergency roadside assistance provider will need to verify your information. When a technician arrives, they might ask to see the vehicle title, copy of insurance, and the driver’s license. When you call dispatch or log into a mobile app, you should be provided with additional information regarding what paperwork is required.

If you experience a breakdown in the Gwinnett County, GA, area, contact the professionals at MCL Mobile Fleet Services for help. In addition to emergency roadside assistance, the ASE-certified mobile truck mechanics provide equipment repair and fleet maintenance to reduce the risk of future mishaps and keep drivers safe and business operations on track. To learn more about how to get help when needed, call (470) 321-4147 or see roadside and preventative maintenance details online.