In an increasingly digital and connected world, reliable Wi-Fi has become one of the most important and expected amenities a hotel can offer. If your internet connection isn’t up to par, your guests will likely choose a different hotel next time they’re in town. Find out more about how you can keep your wireless internet up to speed and why you should choose the right Wi-Fi provider.

How to Improve the Wi-Fi in Your Hotel

1. Check Your Capacity

You should first calculate the number and types of devices you can expect to be connected to the internet at any given time. You should also understand how your guests will be using those devices. Will they be checking emails or streaming movies? Use anonymous customer surveys and marketing analytics to find this information and match your bandwidth to the demand.

2. Place Sufficient Access Points

One of the biggest problems hotels encounter when providing Wi-Fi to guests is not providing enough access points. If you don’t install enough routers throughout your large building, only some of the rooms will be close enough for a good connection, and many of your guests will experience slow speeds or won’t be able to connect at all. Have your Wi-Fi provider guide you in the number and placement of access points you need to build a reliable network.

3. Check on Hardware Upgrades

You’ll also need regular internet hardware upgrades to keep your Wi-Fi network up to speed. Each system has about four to five years before it becomes outdated and needs to be upgraded. Consult your Wi-Fi provider if it has been more than five years since someone has inspected your system.

4. Measure Performance

Between social media and review websites like TripAdvisor and Yelp, hotels have more opportunities than ever to get valuable customer feedback and insights. Take advantage of these platforms to learn about your guests’ experiences in your hotel. Do reviews consistently mention slow internet or trouble connecting to the network? If so, contact your Wi-Fi provider and find out what you can do to improve the situation.

Have your hotel’s network set up by the professionals at Service Electric Cablevision, Inc. in Allentown, PA. They have been serving commercial and residential customers in the area for more than 70 years. These internet service experts offer a wide range of products as well as competitive pricing and bundles designed for commercial customers. Learn more about your options online or call (570) 275-3101 to get a quote.