Improving the ways businesses communicate remains key to success. Phones will always play a role, and while traditional landlines are a proven option, IP phone systems are becoming the industry standard. Internet Protocol (IP) systems—also known as Voice over Internet Protocol (VoIP)—offer the modern business enormous benefits. Here’s a closer look at why you should make the upgrade and change the way you communicate with customers, clients, and coworkers.

Understanding IP Phone Systems

What Are They?

Landline phone systems function over tangible cables that connect the larger telecom infrastructure. IP phone systems comparably operate exclusively over the internet and cloud.

When you connect with another computer, mobile device, or landline from your office, your voice is packaged into data that travels over the internet to the recipient. This fast, seamless system removes the restrictions of landlines and provides reliable, high-quality connections with minimal downtime between.

What Are the Benefits?

Mobility is one of the key features of IP phone systems. So long as employees have an internet connection, they can access their voicemail and phone service no matter where they are—a huge perk for companies with remote team members or staff that spends a lot of time on the road.

IP systems also aren’t impacted by weather, construction, and other physical factors that can interrupt landline services, so you’ll always have call capabilities. This often also means higher audio quality and reliability.

Most importantly, IP systems can integrate with a number of unique features, including digital concierge services and call forwarding for your office. This is especially convenient for call centers. Employees will have online access to voicemail, voice-to-email transcription, and even video and call conferencing. All of this often comes at a lower cost than landlines, and you’ll never have to pay extra for international calls—another selling point for multinational businesses.

If you’re considering an IP phone system, contact UCXChange of Chicago, IL. This telecom provider offers a number of convenient, innovative services to business clients, including cloud services, data networking and protection, phone systems, and general IT services. Call (312) 448-6064 to speak with a sales associate and visit their website to learn more about their services.