VoIP, which stands for Voice over Internet Protocol, lets you make and receive calls using your internet connection rather than a traditional phone line. Let's take a look at the most frequently asked questions about VoIP phone systems and how the technology can be beneficial to your business.

An Overview of VoIP

How does VoIP work?

A VoIP phone system converts audio (and video, if necessary) to digital data and transmits it over the internet. The digital data is then converted back to analog voice signals. The most common way to accomplish this is through the use of a device called an ATA (analog telephone adapter). An ATA allows you to connect a standard phone to your computer or your internet connection to use with VoIP.

What are the differences between a conventional phone system and a VoIP phone system?

Traditional phone systems require phone jacks and landline connections throughout your office or building. A VoIP phone system, on the other hand, only requires a reliable internet connection and a built-in computer port where you can connect a telephone or headset. VoIP can work with ATA devices or specialized IP phones, which look like standard phones but have Ethernet connectors that plug directly into your router. VoIP calls also can be made between computers.

How does VoIP benefit businesses?

With VoIP, you can make phone calls from any internet-enabled device using just one number. This can be extremely convenient when you're traveling for work and want to streamline communication with clients and coworkers. A VoIP system is also more scalable than a traditional phone system, since it can grow with your business without requiring you to install or move phone jacks.

Additionally, VoIP business phone systems can provide an automated attendant to route calls, call forwarding, call recording, and integration with other business tools such as chat, email, and support ticket systems. 

What features do VoIP phone systems offer besides voice calling?

In addition to offering voice calling, conference calling, and voicemail, VoIP platforms can offer video calling through your web browser or through an app. Some VoIP systems also offer video conferencing and instant messaging capabilities.

If you are interested in a VoIP phone system for your business, contact the experts at 1stPoint Communications located in Piscataway, NJ. This trusted company provides telecommunication systems to clients throughout the entire state of New Jersey. Call (212) 884-4400 or visit their website to learn more about their services.