As a dental professional, improving the patient experience involves more than a welcoming office and the use of the latest tools and equipment. It’s also about patient care outside of the office—something business text messaging services make easy. Here, learn how business text messaging benefits your practice to save time, money, and hassle.

5 Ways Business Text Messaging Helps Dentists & Patients

1. Provides Appointment Reminders

Send appointment reminders with business text messaging services to avoid late arrivals and missed appointments that throw off your day. Text messages are not intrusive like phone calls, with 90% of messages read in the first three minutes of being sent, unlike emails. Business SMS subsequently provides a fast and effective way to keep patients on schedule.

2. Alerts Patients to Appointment Openings

Use SMS to let patients know when your office has openings. It’s not uncommon for dentists to be booked months in advance, and rather than calling patients waiting for appointments individually, use business text messaging to send mass alerts. Let patients know they have to call to schedule their appointments and send another mass text when the slot gets filled.

3. Offers Feedback Opportunities

Learn what the patients like about your practice and what can be improved by sending survey links through SMS. Include a note that the survey won’t take more than three minutes to encourage participation. Also, consider sending follow-up text messages when you implement desired changes to encourage appointment requests and positive reviews on social media. 

4. Improves Patient Communication Regarding Questions

Have patients text rather than call with questions or concerns. They can also use messaging to cancel appointments or reschedule. Using SMS takes little time compared to phone calls or patients going to your office in person. They also ensure private communication to maintain dentist-patient confidentiality.

5. Helps Improve Home Care

Offer oral hygiene tips through business text messaging to let patients know you care about their teeth and gums, whether they are in your chair or not. Send weekly or monthly tips in text form or via newsletter links, such as those concerning diet and oral health, how to floss correctly, habits such as alcohol and tobacco use, and anything else connected to dental care. 

Discuss your business text messaging needs with Mango Voice, the business offering unmatched hospitality platform services including SMS auto reply and VoIP installation. The Saint George, UT-based company serves commercial, institutional, and government clients across the country and offers 24/7 support to keep your business or organization online. Call (435) 414-9222 today to get started or review competitively-priced plans online.