If your business relies on computers and related technologies, it pays to have a dedicated IT support system. Many attest to its value, claiming it’s one of the best investments they ever made. Learn what tech support involves and why it drives business functionality and success from the guide that follows.

A Brief Guide to IT Support

What Is It?

IT support technicians help clients troubleshoot computer glitches, power problems, login errors, and other technical issues. Their goal is to solve problems as quickly and as efficiently as possible, using their considerable knowledge and experience to assist and reassure.

Clients often communicate with support teams via live chat, phone calls, emails, and texting. If your staff uses smartphones, tablets, laptops, servers, printers, faxes, and other digital electronics, you need IT support.

How Will It Benefit My Business?

Hiring IT support is expedient. There’s no waiting for device manufacturers to return calls. You’ll experience less downtime, and revenue and customer satisfaction will be unaffected.

Because poor online reviews carry a lot of weight, having a responsive IT support team on retainer helps you maintain your reputation and credibility.

Are IT Support & Customer Service the Same?

IT support focuses exclusively on digital devices and networks. Although tech support often gets confused with customer service, IT teams don’t deal with customers’ experiences and expectations. For example, an IT tech specialist would help a sales rep recover her login information while on the road. A customer service specialist resolves complaints, such as product delivery delays and billing errors. 

If your business needs IT support, contact NextStep Networking. They’ve managed IT operations for clients throughout the Greater Columbus, Greater Dayton, and Greater Cincinnati, OH, areas since 1986, including school districts, nonprofits, and local governments. To discuss your Google, Cisco, or Microsoft applications, devices, or integrations, call (513) 792-3400. You can also visit their website to learn more about them, or connect with them on Facebook for news and tips.