Managed IT services allow businesses of any size to focus on what they do best. By outsourcing IT support, including the installation, maintenance, and updating of all technology, a company can funnel its resources toward perfecting products and facilitating growth. If you own or manage a business, here's what you should know about managed IT services. 

Common Questions About Managed IT Services

1. How do managed service contracts differ from standard service contracts?

If you sign up for standard IT support, your servicer will come in the event of a total system failure and diagnose the issue. On the other hand, your provider for a managed service contract will monitor the system continuously and take steps to prevent system failures in the first place. In other words, standard IT contracts take a reactive approach, whereas managed IT contracts are proactive.

2. What businesses can benefit from managed IT services?

Virtually every company that relies on telecommunications in one form or another can benefit from signing up for managed IT services. Such contracts are especially appealing to businesses in the financial, medical, real estate, and manufacturing industries, because connectivity is essential for running those day-to-day operations. However, unless your company is so large that it has its own IT division, outsourcing necessary tasks will be beneficial. 

3. What is the typical fee structure for a managed service contract?

Most providers charge a flat rate based on the number of machines and employees they manage, not on the number of hours they work. That means, if you have an especially stressful month during which you need constant support, you won't have to pay more for service. This fee structure makes budgeting for IT support incredibly easy. 

4. Will technology consultants collaborate with existing IT employees?

If you have a small IT department that you don't want to disband, your managed service provider will be happy to work with them. In fact, having a few people who are familiar with both the company and IT will streamline the onboarding process. Once everything is up and running, your IT department can focus on larger projects while your new provider handles the day-to-day tasks, saving your company time and money. 

For unparalleled IT support in Charlotte, NC, turn to Hamilton Business Technology Consulting, LLC. This full-service telecommunications company has 14 years of experience in the field. Their knowledgeable technology consultants can help you streamline operations while maintaining total connectivity. To discuss your business’ IT support needs with a member of their team, email quotes@hambtc.com or  call 704-445-4804.