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Staten Island, NY 10309
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3 Tips for Troubleshooting Common Copier Problems September 27, 2019

Charleston, Staten Island
3 Tips for Troubleshooting Common Copier Problems, Staten Island, New York

Even in today’s high-tech offices, a malfunctioning copier can still bring everything to a halt. While electrical problems and software errors usually call for a copier repair professional, there are many common issues you can handle on your own. Below are a few troubleshooting tricks to try before calling a technician.

How to Troubleshoot Common Copier Issues

1. Skewed Copies

If you’re dealing with skewed copies or persistent paper jams, start by checking to make sure the drawer has been loaded correctly. Take out all of the paper, remove any bent or curled sheets, and put it back in the drawer. If your copies are still coming out skewed or the paper keeps jamming, try putting the stack in another drawer and running a few test copies. 

2. Lines or Marks on Copies

copier repairLined or dirty-looking copies are usually the result of dirty glass. If even blank copies come out lined or marred, you may need to call for service. Otherwise, you may be able to resolve the issue by cleaning both panes of glass with ordinary cleanser. Just remember to spray it onto a soft cloth, not directly onto the glass.

3. Error Codes

Error codes can be extremely frustrating, but many can be fixed with a simple reset. First, turn off the sub-switch on the control panel. When the light on the start button turns off, turn off the main switch and wait approximately 20 seconds. Turn the machine back on by hitting the main switch first, then the sub-switch. If the error code is still present when the machine comes back on, you may need to call a copier repair service.


If your copy machine is jammed or just refuses to print, the experts at Alpha Laser Richmond Corp. has the expertise to get it back up and running in no time. Their copier repair technicians have been serving New York City, Westchester, and northern New Jersey since 1993, building a reputation for exceptional service and top-of-the-line products. Visit their website or call (718) 317-1263 to schedule a service call.

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