Telecommunication technology makes communication easier now than it has ever been before. You can conveniently talk with team members, clients, or contractors from all over the world. Each method has its benefits and limitations, so it can be tough to determine which is ideal for your needs. Know the appropriate time and place for messaging, voice phone systems, and video chat in the workplace with the following guide.

3 Forms of Workplace Communication

1. Chat

Messaging in real-time preserves your conversations, so it’s easy to review the discussion, clarify misunderstandings, and pick up where you left off. Business messaging is a popular feature for inter-team communications. Team members can talk throughout the day without needing to stop what they’re working on. It can also save time when compared to in-person or phone meetings.

It is also a helpful feature to offer to clients on your website if they require assistance with your product or service. They can ask for help without interrupting their day with a phone call. This makes chatting a useful tool for your customer service team.

2. Voice

Vocal conversation over the phone system is still the primary method of communication in most businesses. It is a more personal approach than online chatting since you can hear the emotion and fluctuations in a person’s voice as they speak to you. Due to this direct communication, there is less of an opportunity for miscommunication than there can be online. It also allows you to explain yourself in more detail while saving time, since it may take longer to type everything out in an email or text. This option is ideal for more complex or nuanced discussions with clients and team members.

3. Video

A video chat is the most personal form of communication you can have outside of an in-person meeting. You can share screens with others on the call, which is helpful when you need to look at a project you’re discussing. You can also see people’s facial expressions, which improves communication further.

A video call demands each participant’s full attention and requires more preparation, which makes it more of an interruption to your day. It also requires a faster internet connection, which may be a challenge for participants with slower connectivity. However, it’s helpful when face-to-face discussions are necessary, such as presenting to a client or planning a project with remote workers.

No matter how you need to communicate with your team and clients, Insight Direct makes it possible. This local telecommunications company in Hillsborough, NC, offers custom solutions for businesses throughout Durham, Raleigh, and Chapel Hill, providing business internet, VoIP, and a variety of phone systems. See their full list of services online and call (919) 245-7881 to get started.