Hosted phone systems allow businesses to move away from a costly on-premise communication solution towards a cost-effective cloud platform that delivers undeniable results. Many business owners would rather stick with something familiar such as traditional landline telephone than trying something new. However, the benefits revealed in this article may have you itching to switch to a hosted phone system.

What is a hosted phone system?

A hosted PBX phone system is a cloud-based phone system where the vendor houses the equipment and technology necessary for voice communications. This saves the business time because the setup, maintenance, and upgrades are all handled by the vender.

What are the benefits?

Cost-saving: Research as shown that companies can save an average of 40% on local calls alone. A small business with 30 phone lines could end up saving $1,200 per month.

Flexibility and Scalability: Let’s say your business is currently using a common analog phone. You hire three new employees who all need a phone line immediately. Should be quick and easy right? Nope. You will most likely have to spend time on the phone with customer service then wait for an available appointment to schedule an installation. This could end up taking days or even weeks before your new lines are up and running. With a hosted phone system, you can add phone lines easily and within minutes.

Contact Center: If your business conducts customer service over the phone, then Hosted VoIP may be perfect for the needs of any call center, no matter the size. Your reps will appreciate:

Unified communications (UC): Communicate with customers how they want, either phone, chat, email, video and more

Reporting and monitoring: Get access to the insights and metrics that will help you make more informed decisions

Interactive voice recognition (IVR): Push-button phone trees are frustrating to customers who need help NOW. IVR lets customers speak their needs so can they get to the right person in a timely fashion.

Smarter call routing: Hosted systems allow for greater flexibility when it comes to routing so you can optimize the number of calls rep receives based on skills and training.

Mobility: One of the biggest benefits organizations gain by switching to a hosted VoIP system is mobility. Depending on your vendor and configuration, you can have phone calls ring simultaneously to both desk and mobile phones. You can also unlock mobile call transferring or enable mobile failover in the rare case your internet goes down.

If you have questions about whether a hosted phone system is right for your business, give CDP a call. Our sales experts are devoted to helping organizations like yours improve the continuity of your phone services while reducing the monthly expenses associated with them.

Get in touch with us and start saving money today!