Automatic teller machines (ATMs) allow you to take care of simple tasks without going to your local bank, but most complex transactions still require a live teller. To decrease wait times and provide the most innovative service possible, First State Bank in Russellville, AR, is proud to be the first financial institution in the River Valley to introduce Interactive Teller Machines (ITMs). These sophisticated solutions make banking easier and more convenient than ever. Below are the answers to some common questions you might have about these advanced banking tools.

What to Know About ITMs

What is an ITM?

An ITM is an advanced interface that allows you to video chat with a live teller, who can help with almost anything you could do inside the bank. Instead of vacuum tubes, low-quality video, and poor audio, First State Bank’s ITMs offer crystal-clear displays and sound, helping you get through transactions more quickly.

What can I do at an ITM?

An ITM combines the convenience of an ATM with the responsiveness of a live human teller. Along with depositing money, transferring, funds, and making withdrawals, ITMs allow you to make loan payments, order supplies, and cash checks.

What are the benefits of an ITM?

Because the tellers may be located offsite, ITMs allow banks to extend their service hours, making it easier to fit banking into your schedule. First State Bank’s ITMs will be available from 7:00 am to 7:00 pm Monday through Friday, while the bank itself will keep its normal hours.

Are ITMs secure?

Your bank understands the importance of securing your important information, which is why they take steps to ensure your conversations are completely private. ITMs employ the most sophisticated encryption available, with the same security measures used to protect all of your other banking details.

As one of the only local banks in Arkansas’s River Valley, First State Bank is committed to providing personal service and the technological advancements you’d expect at a big national chain. They’ve been serving Pope County for over 80 years, offering a wide range of services to individuals and small businesses alike. Learn more about their Interactive Teller Machines online now. Also, follow their Twitter for news and updates, or call (479) 498-2400 with any questions.