Whether reaching out to fellow team members, vendors, or customers, businesses communicate with people in many ways in today’s world. Sometimes it’s via a video conference, an online chat client, or a simple telephone call. For employees, managing all of this can be a hassle, especially if each service is on a separate platform with different interfaces. Thankfully, unified communications can solve this problem. Essentially referring to a product or service that bundles everything, this concept is making things much easier for companies everywhere. To learn what this framework entails, here are some of the basics.

Unified Communications & Your Business

The Basics 

The term refers to the seamless integration of traditional forms of communications. It comprises telephony, instant messaging, video conferencing, and any other types of correspondence—the exact variety depends on the service and software. It has its roots in early VoIP phone systems, which made telephony possible through an internet connection. Modern VoIP systems operate on a unified framework as they allow for calls, video chats, and messaging all within the same software client. 

Implementation

Successfully implementing a unified communication system requires a keen understanding of a company’s needs and a reliable network infrastructure. Service providers need to understand what a business’s goals and daily operations look like so that they can set up a suitable configuration. For example, if group conference calls and video chats are an integral part of a company’s process, the network needs to be robust enough to support it; everything from the internet speeds to security options must be properly calibrated. 

Benefits

Having a unified communications system in place streamlines collaboration and workflow. When everything is part of the system, employee efficiency thrives. Employees can easily set up a video chat immediately after a call as well as shoot an instant message, all within the same interface. For the company itself, having everything under the same service is often much more affordable. They don’t have to worry about juggling different expenses because it’s all included. 

For a unified communications arrangement that works for you, contact South Florida VoIP. Companies throughout Florida’s Tri-County area have trusted these experts for business communication services since 1995. Known for their customer service in Miami, Medley, Cooper City, Boca Raton, and the surrounding areas, they’ll provide support long after the installation process. Not only will they set you up with a plan that’s specifically tailored to your company’s needs, but they’ll also make sure your team knows how to make the most of it. To book a consultation, call them today at (954) 786-8647. Learn more about how they can help your business online.