Much like staying with the same dentist, hairstylist, and physician, having a trustworthy auto body repair shop to rely on streamlines the service process. Conduct auto body shop interviews before making your decision, so you don’t deal with “surprise” fees on invoices or dent repairs that do not hold up. Use these questions to create a reference list for interviews.

What to Ask an Auto Body Repair Shop

1. How Comfortable Are You With My Vehicle’s Make & Model?

You should learn how much experience the auto body repair shop has overall, and also how knowledgeable technicians are with your particular make and model. This information is critical if you own a foreign vehicle because some auto body shops only service domestic cars and trucks. If there isn’t at least one technician on staff who has experience with your car, move on.

2. How Long Will Repairs Take?

Ask how long you should expect to wait for repairs in light of the severity of the damage and the auto body repair shop’s workload. And while repair times differ due to these factors, the technicians should have an estimate when the work on your car is completed so you can make other transportation arrangements.

3. Will You Provide References?

Request references or testimonials, and avoid any shop that refuses to furnish them. Recommendations, reviews, and testimonials provide insight into the shop’s operation, including the friendliness and expertise of the technicians, the cleanliness of the waiting room and repair center, the turnaround times, and anything else related to customer service.

4. Do Technicians Receive Ongoing Training?

Find out if the technicians receive continual training to stay up-to-date with the latest auto industry practices and technologies. Ongoing training keeps maintenance and repair skills sharp to provide drivers with the best service possible. Inquire about certifications and association memberships as well.

You can find the service your vehicle needs after everything from minor fender benders to full-on collisions at Mark’s Auto Body in Cincinnati, OH. The highly-trained technicians at this auto body repair shop work with most insurance companies in addition to providing the detailed collision repairs drivers need. Call the shop with over 25 years of experience today at (513) 731-4273 to make an appointment or visit their website to read the latest testimonials.