Text messaging can take your business to the next level. It will help you keep in touch with customers and clients, increase sales, and ensure smoother day-to-day business operations. There are many ways to utilize business text messaging to maximize its benefits. A handful of these possibilities are discussed in more detail below. 

6 Ways to Use Business Text Messaging Effectively 

1. Alert Customers About Discounts & Sales

Whether a customer is a regular or occasional visitor, they will likely want to know about upcoming sales and discounts. Text messaging keeps them informed and drives more revenue to your business.

2. Guarantee Customer Satisfaction

Utilize business text messaging to send out customer satisfaction surveys. These surveys can give you helpful information about your company’s strengths and weaknesses. You can address specific issues with customers, identify and congratulate star employees for their hard work, and tackle organizational matters more effectively.

3. Send Shipment & Delivery Notifications

For a business that delivers their products, shipment and delivery notifications keep customers in the know. Having the ability to track a package and anticipate its arrival are integral parts of the modern customer experience. These are services your customers will appreciate and that will make them more likely to order from you again. 

4. Remind Customers About Appointments

Reduce the costs associated with no-shows and late arrivals by sending appointment-reminder text messages to customers. In the hassle of daily life, it can be easy to lose track of an appointment date or forget to schedule something in your smartphone calendar. Your text message can be just the gentle prompt a customer needs to remember their appointment time.

5. Increase Customer Security

For a business that offers customers a web-based account to hold their personal information, security should be top priority. You can send customers automatic text messages when someone else tries to log on to their account. These might include alert texts after a log-in from an unregistered device or after multiple failed sign-in attempts.

6. Maintain On-Time Payments

Use text messages to remind clients of their outstanding balances. This helps you meet the financial demands of daily operations and prevents the need for costly collection processes.

Mango Voice offers business text messaging to clients around the country. Based in St. George, UT, they provide telecommunications solutions tailored to the needs of your operation. Their enterprise-grade VoIP phone systems will save you time and money and help your business run smoothly. Call (435) 767-0366 or visit them online to request a customized quote.