For most small businesses, when it comes to phone systems, VoIP is the one to have. Among its many benefits, it offers accessibility, customization, and seamless integration with various software. However, because it relies on an internet connection, there are a few security vulnerabilities that must be addressed. If you’re interested in implementing this system for your business, here’s what you need to know.

Do:

Take your time searching for service providers.

Like any technology, implementing and troubleshooting VoIP comes with a learning curve. Choose an experienced service provider with a history of keeping up with the industry’s innovations. Ask about the options and features; their services should complement and serve what your business is already doing as well as what it needs in the future.

Go encrypted.

It bears repeating, especially since it involves your business: because VoIP depends on the internet, you can never be too secure. Your customers, clients, and partners will appreciate it. Look for encryption types like Secure Real-Time Transport Protocol (SRTP) and Transport Layer Security (TLS).

Don’t:

Equate complexity with security.

Having a complex user interface (UI) doesn’t automatically mean your system will be safe from intrusions. If the UI can’t be customized in any way, it may ultimately become a hindrance for you and your team. Furthermore, it could mean it's an outdated system.

Ignore usage anomalies.

If you understand your business’s basic usage trends, you’ll be able to detect any possible hacking incidents. For example, if most of your business calls fall under half an hour, anything longer than that could signal an account takeover. Calls to unfamiliar or unusual locations are other possibilities.

If you need help securing your company’s VoIP system or you have yet to switch to one, contact South Florida VoIP. Whether you’re in Pembroke Pines, Ft. Lauderdale, Boca Raton, or Miami, they serve companies throughout Florida’s Tri-County area. Known for their experience, dedicated customer service, and attention to detail, they work closely with their clients to ensure their needs are met. Not only will they set you up with the right plan, but they’ll also provide post-installation support. Learn more about their services on their website and get started by calling (954) 786-8647.