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No matter which industry you work in, having a solid phone system is a critical component of exceptional business communication. But with so many products and services available, it can be difficult to tell which resources your company actually needs to improve productivity and customer service. If you’re ready to upgrade your business phone system, here are five popular features to ask your provider about.

What to Consider for Your Business Phone System 

1. Unified Messaging

Unified messaging is a feature commonly integrated with VoIP phone systems. Essentially, unified phone systems direct voicemails to e-mails and other outlets to ensure your staff receives messages in a timely and convenient fashion.

2. Call Recording

Even if you take notes during a call, there may be points you’ll want to reference later. Call recording takes care of this problem by digitally storing conversations for easy access at a later time. This feature will allow you to assess teleconferences and phone meetings with ease, as well as study calls to evaluate customer service.   

3. Hands-Free Communication

business phone systemWhen you’re talking on the phone at work, you may need your hands for other tasks—such as leading slideshows or typing up documents. That’s why you’ll want to invest in a business phone system that allows for hands-free communication—including those that offer seamless headset connectivity and crystal-clear speakerphones.   

4. Call Parking  

During high-volume hours, losing calls or leaving clients waiting too long is a major risk that can impact your overall customer satisfaction rating. To avoid these mishaps, your company should upgrade to call parking. With this feature, incoming calls are automatically cataloged in a virtual parking lot, allowing the receptionist to easily monitor activity, as well as direct calls to any extension—including cell phones.

5. Schedule-Based Routing

Different hours require different communication strategies. If your reception staff is not available, schedule-based call routing can automatically direct incoming calls to the proper extension. For example, if your business is closed, you can connect callers to an auto attendant, auto text reply, or hospitality system. Or, if your receptionist is out for lunch, calls can easily be directed to another staff member who is covering the phones.

 

Offering comprehensive communication solutions to commercial clients across the nation, Mango Voice is a leading resource for reliable business phone systems. Whether you’re looking to enjoy any of the above-listed features or optimize your VoIP capabilities, this specialist offers a wide range of products and services that can streamline your company’s connectivity. Visit this communications leader online to learn more about their advanced tech. If you’re ready to develop an affordable and personalized solution for your organization, call the Saint George, UT, office at (435) 767-0366 to speak with a friendly associate.  

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