Today's businesses rely on ever-evolving technology to get a competitive advantage in their markets. One of the most important is cloud phone systems. Here’s how this development makes communication simpler and more reliable than ever before.

What Is a Cloud Phone System?

Also called voice over IP or Voice Over Internet Protocol (VoIP) systems, cloud phones systems send and receive phone calls over an internet connection rather than a dedicated phone line. All data is sent through an IP network and stored in the cloud, so it’s accessible to workers whether they’re in the office or working remotely.

Why Choose a Cloud Phone System?

Flexibility

VoIP software is available with a wide range of features and configurations that can be tailored to your business’s needs. For example, many use call recording features to ensure employees are offering a high standard of service and to keep records of important calls. Other popular features include automatic answering systems, paperless fax, and electronic voicemail management.

Scalability

Because you aren't limited to one call at a time per phone line, cloud phone systems are the perfect option for large businesses with many callers, or for small businesses in the process of expansion. Thousands of calls can be routed over an appropriate internet connection and transferred between virtual lines as necessary, all without spending money on acquiring new hardware, such as handsets and wiring, to accommodate expansion.

Reliability

With a VoIP setup, your phones will be just as reliable as your internet connection. Modern internet connections over fiber optics cables and other advanced equipment are difficult to disrupt, so you won't have to worry about one downed telephone line shutting your business down for the day. 

If you'd like to set up a cloud phone system or other advanced communications options for your business, contact Arena One. Based in Manhattan, NY, and serving clients nationwide for over 10 years, their advanced tech solutions, superior customer service, and competitive rates make them your go-to source for data and communications services. To discuss your business's needs, call (212) 231-9600 or get in touch online.