Ala Moana - Kakaako, Hawaii
711 Kapiolani Blvd., Suite 700
Honolulu, HI 96813
(808) 593-9100

What Should you Expect from your Association Management Company? April 22, 2019

Ala Moana - Kakaako, Honolulu
What Should you Expect from your Association Management Company?, Honolulu, Hawaii

By Mike Hartey, President
Hawaiiana Management Company, Ltd.

Running a condo or community association is like running a business – it should be a well-oiled machine, with all the parts functioning correctly. There are legal concerns, administrative functions, accounting requirements and personnel issues. The responsibility of an association management company is to assist its clients – each property and its board of directors – to run their property as efficiently as possible, maintaining or increasing property values, limiting risks, and creating a positive and pleasant living environment for its residents. 

A management company’s responsibilities fall under two basic functions: guidance and support. While specific budget, personnel, or other issues can be decided solely by the board, a management company should provide the information and help needed to make these important decisions, and get the job done. To that end, the management company should provide a dedicated team which includes a management executive, an administrative assistant an accountant and, when needed, a payroll specialist. In addition, there should always be a “back up team,” who is familiar with your property, should any of the primary team members be away.

Your management executive is the first line of service to the client. He or she provides guidance to the board of directors in an advisory capacity, and should be the “go-to” person when the board has questions or concerns. In addition, the management executive:

  • Provides support and guidance for the site manager
  • Prepares an annual budget to assist board members in finalizing their actual budget
  • Prepares a long-term budget and reserve monies guide
  • Makes property inspections
  • Supervises maintenance of the common elements
  • Facilitates enforcement of house rules, bylaws and declarations, as directed by the board
  • Organizes and attends the annual meeting as well as other scheduled meetings
  • Prepares agenda for board meetings
  • Provides parliamentary guidance to the meeting chair when needed
  • Prepares actions checklist after meeting
  • Facilitates communication with owners, whether by email, letter, newsletter, or other means
  • Handles risk management by soliciting insurance bids, and coordinating coverage and claims for the property

Your management company provides fiscal and accounting functions. These include:

  • Providing a dedicated
  • accountant and back-up accountant
  • Compliance with state and federal law regarding fiscal matters
  • Maintenance of bank accounts and fiduciary responsibilities
  • Preparing maintenance fee coupons and billing statements
  • Preparing monthly financial reports
  • Processing invoices
  • Enforcing delinquency reporting and collection system
  • Making required tax payments
  • Sending fiscal mail-outs

In addition, associations with payroll and benefits as part of their contract should have a dedicated payroll specialist, a benefits specialist and a human resources consultant available.

  • The payroll specialist will prepare AOAO payroll and prepare employee payroll taxes
  • Insurance and other benefits can be handled by the benefits specialist

Your managing agent should provide a dedicated administrative assistant who works in concert with the management executive. Administrative functions include:

  • Maintaining  property files and records
  • Standard mail-outs
  • Maintaining the owners’ listing
  • Maintaining change of ownership

While the primary fiduciary responsibility for a property rests with its board of directors, their managing agent should assist them in making the very best decisions for the property – not only for the present, but for the long term.

Hawaiiana is Hawaii’s largest association management company, with over 730 properties under contract, on six Hawaiian islands. For more information on Hawaiiana’s services, please contact: Mele Heresa, CCIM, CPM at or (808) 593-6827.

Mike Hartley joined Hawaiiana Management Company in 2007, and has served as president since 2010. He has over 30 years of experience in both residential and commercial property management.

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