A current telecommunications system allows you to take control of all aspects of your business by communicating with customers, employees, and partners nationwide. Outdated equipment can cost you customers and decrease efficiency in the office, directly impacting your bottom line. Here are a few signs you might need to get a new system for your business.
3 Signs You Need a New Telecommunications Service
1. You Lack Mobile Options
With the digital revolution in full swing, your workers and executives need to stay connected at all times. Modern telecommunications systems should allow your employees to route their work numbers to their mobile devices, have the bandwidth to handle video conference calls, and ensure seamless transmission.
2. You Can’t Easily Add Lines
Old-fashioned phone systems relied on copper wires, which can make installing new lines an expensive process. A modern system using VoIP protocols makes it easy to add lines as your business expands to have more employees. If your current system doesn’t adapt to your evolving needs, consider shopping for a new company.
3. Your Inbound Call System Is Inefficient
As your company grows, the automated call menu your customers have to navigate to speak to your representatives can become outdated and inefficient. Effective telecom providers offer customized solutions for creating seamless call flows, which increase your rates of customer satisfaction.
4. You Spend Too Much Time on Maintenance
Managing an outdated telecommunications system can be expensive and time-consuming, since old devices break down and experience glitches often. Cutting-edge telecom companies use cloud-based software to oversee your communication needs off-site, taking the pressure of maintenance off your hands.
If you want to update your business’s telecommunication systems, call Office-Connected. Serving clients around Rochester, NY, they offer a combined 20 years of market experience and work with over 150 different providers to create personalized communication plans to suit your needs. Learn more about their services and expertise on their website, or call (585) 471-8494 to discuss an upgrade.