Credit cards are a marvel of modern convenience, but having so much financial power on a small piece of plastic may not seem like such a good idea when yours goes missing.  Although Hawaiian Financial FCU has safeguards to prevent unapproved purchases, you should still take the following steps after your credit card is lost or stolen.

You Lost Your Credit Card; Now What?

1. Report Your Card as Missing

As soon as you realize your card is gone, contact the financial institution responsible for issuing it, whether that’s Hawaiian Financial FCU, a credit card company, or a bank. Since you won’t be able to refer to the help number on the back of your card, look through your last bill or statement and call the number listed there. Once you report your card missing, any subsequent transactions will no longer be your responsibility.  To report a lost or stolen Hawaiian Financial FCU VISA credit card, call 1-800-449-7728.

2. Be Ready With Information

There’s a chance that your card was used after you lost it but before you reported it missing. Providing the right information to the card issuer will help them determine which purchases are fraudulent. Be ready to supply the approximate time when it was missing or stolen as well as the last purchase you remember making. You’ll also need to verify your identity, which usually requires your contact information and Social Security Number.

3. Check Your Credit Card Statement

You can also look out for fraudulent charges on your own. If you see any suspicious purchases after making the call, reach out to your card issuer again. You may want to follow up with a letter to the credit union that includes your personal information and when you called to report the card missing. A formal notice will come in handy if there are disputes about charges in the future.

If you lost your credit card from Hawaiian Financial Federal Credit Union, don’t hesitate to reach out to our support team. With hundreds of millions of dollars in assets and over 60,000 members across Hawaii, Hawaiian Financial FCU is one of the leading financial institutions in the state, with a reputation for combining personalized service with technologically advanced personal banking solutions.  Learn more about our broad array of services online, follow us on Facebook, Twitter, and Instagram for news and updates, or call 832-8700 on Oahu or toll-free at (800) 272-5255 with any questions.