Over the past few decades, businesses throughout the country have had to adjust to the digital revolution. The need for computers and networking solutions is now undeniable, and with that technology comes the need for IT support services. Whether the department is in-house or part of a managed services solution, this expertise is crucial to keeping businesses up and running. Here are a few common issues that office workers might encounter. 

Common Problems That Require IT Support 

1. Username or Login Password Rejected

This type of issue is almost always a result of user error. The likely cause is the user simply inputting the wrong password or login name. In most cases, the solution is to click off the Caps Lock key. If your attempts don’t fix the issue or if you’ve forgotten your password, IT support can reset it.

2. Critical System Failure

This problem is so common it has an almost universally accepted nickname: The Blue Screen of Death. When Windows® crashes, a blue screen appears with a note stating that the PC encountered a problem and must restart. This is almost always a hardware issue — or a problem with hardware drivers — and not a problem with the app you're running. For instance, Microsoft Word® cannot cause a critical error fault. If it happens often, an IT support specialist can examine the minidump file that's automatically created before the computer reboots. It contains information regarding the cause of the fault and helps troubleshoot the problem.

3. Slow Internet or Lagging Applications

The usual culprit for sudden internet or computer slowdowns is malware. The user may have visited a sketchy website and picked up spyware — software that shares information about the user's online activities with others — or a virus, a code designed to cause harmful or irritating effects to the computer. This can happen when the user clicks on a link from an unfamiliar webpage or a suspicious email. Users should understand they should never click on links unless provided by a trusted source. If they do encounter malware or a virus, IT support is essential. 

As part of their managed services offerings, Halski Systems in Gainesville, GA, provides IT support through their in-house call center to help your team solve many or all of its tech problems. They've been serving businesses throughout Hall County since 2000 and also specialize in cybersecurity and data backup. Visit their website to learn more about these and other services, or call (770) 536-2276 to schedule an appointment with an IT specialist today.