The start of a new year is always a good time to “take stock,” of that which is past, and determine what we want to bring forward.  While it is often a challenge to keep bright and shiny New Year’s resolutions, there are constants in our lives that never change. With Hawaiiana, one constant is our commitment to customer service.  To that end, we want to share several ways we will continue to serve our clients in 2019.

Teaching and Training of Board Members and Residential Managers: For many years, Hawaiiana has hosted both Board Member Seminars and Residential Manager Seminars on four Hawaiian Islands, and we will continue to do so in 2019, with the goal of providing board members and residential managers with the tools, support and information needed to effectively run their association. In addition, we have a number of helpful videos for board members providing information to help them succeed in performing their fiduciary duties to their associations, including “How to Read Your Association’s Financial Statement,”  “Welcome to the Board – Now What?” and “Where do my Maintenance Fees Go?” These videos and more can be found on

Hawaiiana’s website, www.hmcmgt.com. Simply go to the “News & Info” section, and drop down to “Training Videos.”

Excellent Follow-through: Hawaiiana Management Executives continually strive to assist their boards to follow-up on decisions made. A “Board Meeting Check-list” system assures that board decisions and action items move forward and are completed in a timely manner.

A Dedicated Team to Serve Each Client:  In order to facilitate our commitment to personalized service, Hawaiiana uses the “Team Concept.” A dedicated property management team, consisting of the personnel below, is assigned to each property to assure consistency and follow-through:

• a team leader

• a management executive

• a back-up management executive

• an administrative assistant

• accounts payable & receivable clerks

• a project accountant

• payroll and benefits specialists

Quicker Answers to Your Questions:  In 2018, Hawaiiana added two dedicated accounting specialists to assist customers with their questions, and handle unresolved issues in a timely manner. We have also added additional phone support to facilitate a quicker response time when clients call in.

Technology Upgrades: Hawaiiana is currently working on significant technology upgrades which will provide better communication with our boards and owners, including an updated Hawaiiana website with an easy-to-use mobile app. Our goal is to create an efficient, user friendly way for residents, board members and managers to find answers to questions and handle transactions on their phones, computers and tablets. Owners will be able to view their balances and transactions, pay their maintenance fees, reserve amenities, easily locate documents and forms, and communicate with their site manager and/or Hawaiiana management executive easily. We look forward to debuting this in the spring of 2019.

Over the past year, Hawaiiana added 64 new accounts, totaling nearly 15,000 new association units, including nine new developments. We are currently over 700 associations strong, with over 120,000 association units under management. Eleven new associations are already slated to join Hawaiiana in the first quarter of 2019.

For more information on Hawaiiana’s services, please contact: Mele Heresa, CCIM®, CPM® at meleh@hmcmgt.com or (808) 593-6827.